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November 06, 2006
You menu options have not changed...
Random rant, I take issue with the fact that pretty much every automated voice system says "please pay attention as our options have recently changed" when they haven't changed in 6+ months. That's just a silly ploy to really say "hey, you're not smart enough to listen to the options on your own so we're going to remind you that if you want to do something, knowing how to do it is handy so listen up tool".
Also, we need to add the most important option to helplines, the option to choose a genre of music. I don't need this best of the 80's/michel bolton/yanni/crazy celtic harp master stuff. Let me pick "whiney seatlle acoustic groups" or "songs that show up on the best of the 90's cd's you see sold at 1 am on comedy central".
Pete/Dave, get your company to get on this and then kick back a little of the royalties.
UPDATE:
Also, the whole "we're experiencing a high call volume" thing makes me a little testy. It seems like I have yet to make a call where this didn't come up. If you staffed well or any number of other options, this would be a better situation. You made your business oriented decisions, your message should say "we've decided we like money more than your time so grab a soda because you're going no where for the next 20 minutes".
Posted by bucjos at November 6, 2006 02:07 PM
Comments
I aggree whole heartedly. I spend half my day on the phone and at least a third of that time is on hold.
The worst is when I know the extenstion I need to reach and whenenter it in right away then the message center says that it is not a valid extension because I didnt wait for the right prompt.
Also, I call one phone number all the time and they always have Thank God Im a Country Boy playing. I love John Denver but please mix it up a little.
Posted by: matt at November 7, 2006 11:42 AM
I always get the pan flute orchestra of Delaware or some awfulness. The best hold music I've ever heard was Apple's support line, it was the most random collection of songs but they were songs I'd actually heard of so I dug it.
Posted by: JoeBuck at November 7, 2006 11:45 AM
One reason why I just avoid calling companies on the phone. That said, when I do call places I rarely wait on hold. Maybe it's related to which companies?
Posted by: Jeremy at November 7, 2006 09:06 PM